Device Manager FAQ's
MobileStaker 5.0 FAQ's
UtiliMapper 5.0 FAQ's
SiteMapper 5.0 FAQ's
General GPS FAQ's
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DataView FAQ...
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Q. How do I set up my DataView for Post-Processing my GPS data?
A. Open DataView and select DIFFERENTIAL CORRECTION SETTINGS from the EDIT tab. In the Differential Correction Settings dialogue box that appears enter the general Latitude and Longitude of your project.
Please note all Longitudes must start with a - for western hemisphere.
If you have already imported GPS data into DataView use can use the "Get Average From Points" button. Next you need to select either a Base Provider Group or a Single Base Provider. Ideally you will want to select a Single Base Provider if you see a base station within 80km of your location and has a Integrity Index of above 80%. Otherwise create a Base Provider Group. Click on the browse button next to either the SINGLE PROVIDER, or the PROVIDER GROUP box. This will open the Base Provider Group box. Click on the ADD sign (+). This will populate a list of providers. It is always good practice to select UPDATE LIST before choosing your providers. Select a Base Provider that is closest to you while having the best Integrity Index by selecting the provider and clicking OK. In the Base Provider Group box click OK to save your selections. Your DataView is now setup for Post-Processing.
View this Demo for reference.
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Q. How do I edit columns in DataView to display needed data for export?
A. Inside DataView there are two ways to edit the columns. You can add or remove certain columns, and you can also change the order in which they display/export. To add or remove columns simply click on the EDIT COLUMNS link next to the EXPORT DATA tab. This populates a list of available columns to edit. Check which ones you would like displayed. You can also change the order in which they are displayed by clicking on the column headers and dragging around in place of others, simply drag and drop in the order you choose.
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Q. I receive a .NET Framework version error whenever i try and install DataView?
A. This error occurs when the computer you are trying to install DataView to has an outdated .Net Framework version. To remedy this issue please download the file from the link below, restart your computer, then restart the DataView install.
http://www.microsoft.com/downloads/details.aspx?FamilyID=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&displaylang=en
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DeviceManager FAQ...
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Q. How do I use the .ZIP and Email feature in Device Manager?
A. Please review this .pdf file for reference.
View PDF for reference
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Q. How do I send my MobileStaker Jobs into Partner Field Designer™?
A. First you must make sure you have completely exited out of the Mobile Utility Suite software on the device. Then you must have a ActiveSync connection between your mobile device and your computer. Next launch the Tri-Global Device Manager and select the EXPORT DATA tab. Make sure that DEVICE is checked under the DATA SOURCE selection. Then you must make sure PARTNER XML's is selected under the PARTNER section of the Device Manager. Then click EXPORT DATA. You will receive a dialogue box stating "Copying data from device to the desktop. Please make sure device is connected." After a short time you will see another dialogue box that states "Export Completed Successfully" Now you can view your staking jobs in Partner. In Partner your settings for the Mobile Device File Import need to be as follows:
MOBILE DEVICE FILE TYPE: Mobile Staker Files (*.xml)
FILE IMPORT FOLDER: C:\TriglobalData\Partner
View PDF for reference
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Q. How do I import my Filter Tree Data(Units, Assemblies, Wire, etc.), or Unit Types onto my mobile device for use in Mobile Utility Suite?
A. First you must make sure you have completely exited out of the Mobile Utility Suite software on the device. Then you must have a ActiveSync connection between your mobile device and your computer. Next launch the Tri-Global Device Manager and click on the SEND TO GPS tab, and select PARTNER, IMPORT UNIT TYPES. For Partner version 4.4.6 and later users you will need to import the FILTERTREEDATA.xml, and for Partner version 4.4.5 and earlier users you will import the UNITTYPES.xml.
In both cases the path is this: C:\ProgramFiles\Partner\Staker\v3x\Shared\config\customer\pocketpc
View PDF for reference
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Q. How do I import a shape file to my mobile device for use as a background in Mobile Utility Suite?
A. First you must make sure you have completely exited out of the Mobile Utility Suite software on the device. Then you must have a ActiveSync connection between your mobile device and your computer. Next launch the Tri-Global Device Manager and click on the SEND TO GPS tab, IMPORT SHAPE FILES. You then browse to a folder where your shape files are held. It is good practice to create a folder on your desktop where all of your shape files for background can be stored. For each shape file you would like to import you need to have the .SHP, .SHX, and .DBF files all located in the same folder. Once you select your folder where your shape files are located click OK. You will receive a dialogue box stating "Copying data from device to the desktop. Please make sure device is connected." You will then get a dialogue box stating "The Shape Files were successfully imported to device". Click OK. Your shape files are now loading to your mobile device.
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Q. How do I import CSV data to my mobile device for use in Mobile Utility Suite?
A. First you must make sure you have completely exited out of the Mobile Utility Suite software on the device. Then you must have a ActiveSync connection between your mobile device and your computer. Next launch the Tri-Global Device Manager and click on the SEND TO GPS tab, IMPORT CSV DATA. You will receive a dialogue box stating "Copying data from device to the desktop. Please make sure device is connected." The Import CSV Data Importer Box appears. Browse to where your CSV file is located and click OK. Select your destination for your CSV file either LOCATIONS or STATIONS. Generally you will select LOCATIONS. Don't forget to check your Mobile Map Coordinate Settings to display your CSV data in your projection of choice. It's good practice to match your coordinate settings with those on the device. Once ready click on IMPORT CSV. Next select your JOB or create a new one you wish to use the CSV data with. Click OK. You will receive a dialogue box stating CSV IMPORT COMPLETE.
View PDF for reference.
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Q. I get the error message "Could not open remote file" when I try to bring my Jobs into Partner, how do I fix this?
A. This error appears when MobileStaker is still open and running on your mobile device. Simply close out MobileStaker on the device and export your data again. This error occurs because both TGT Device Manager and MobileStaker on your mobile device share a database and only one program at a time can use that database.
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Q. I receive a .NET Framework version error whenever i try and install TGT Device Manager?
A. This error occurs when the computer you are trying to install TGT Device Manager to has an outdated .Net Framework version. To remedy this issue please download the file from the link below, restart your computer, then restart the TGT Device Manager install.
http://www.microsoft.com/downloads/details.aspx?FamilyID=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&displaylang=en
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MobileStaker 5.0 FAQ...
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Q. Why does the Job Options Form appear every time I start a new job?
A. This is a default in Mobile Utility Suite. Line Location Devices have now been integrated into MobileStaker. If you did not purchase this option please open the file below by clicking on the link and save it to your desktop. Please make sure that you save it as an .XML file, then using ActiveSync take the file and place it in the MOBILEUTILITYDATA/SCRIPTS folder on the mobile device.
JobOptions.xml
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Q. How do I perform a Span Off inside of Mobile Utility Suite?
A. To perform a Span Off inside of Mobile Utility Suite you need to collect at least two GPS positions. Once you have at least two positions you can create create a span off. Select MENU, ACTIONS, SPAN OFF. In the Span Off form select the two points you wish to design on, set your parameters and then click RECALCULATE. You need to make sure that your first point you wish to use in the Span Off does NOT have a parent. An easy way to create a Span Off would be to collect a "Take Off Point", then create a "Service Drop". Next go into the Naming Feature (see MUS 5.0 User Guide) and set your name to 1 and increment by 1. Then go into the MENU, ACTIONS, SPAN OFF- select your two points and hit RECALCULATE.
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Q. My MobileStaker Units do not appear in alphabetical order, how do I change this?
A. Use the FILE EXPLORER program on your device, and in the upper right hand corner you will see either NAME, DATE, SIZE, or TYPE. These are your sort options. Select NAME to sort your Units in alphabetical order.
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Q. How do I pair my Laser to my mobile device for laser offset mapping?
A. Please review the .pdf below for instructions on setting up a laser in Mobile Utility Suite for offset feature collection.
Pairing a Laser to Mobile Utility Suite
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UtiliMapper 5.0 FAQ...
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Q. Why does the Job Options Form appear every time I start a new job?
A. For UtiliMapper users take the file below and save it to your desktop. Open the file using NOTEPAD and change the device to the supported one of your choosing. Contact Tri-Global for supported devices. Change the COM Port to the com port of your choosing. Refer below to pairing devices for the correct Com port.Save file and use ActiveSync to place file in the MOBILEUTILITYDATA/SCRIPTS folder.
EXAMPLE: Change <Device>None</Device> to <Device>RD4000</Device>
JobOptions.xml
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Q. How do I pair my GeoExplorer to a RD4000 Pipeline Locator?
A. Please refer to this quick help note:
Pairing
A RD4000 Locator to a GeoExplorer.
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Q. How do I pair my GeoExplorer to a RD8000 Pipeline locator?
A. Please refer to this quick help note:
Pairing A RD8000 Locator to a GeoExplorer.
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Q. How do I pair my GeoExplorer to a PCM+ Pipeline Locator?
A. Please refer to this quick help note:
Pairing A PCM+ Locator to a GeoExplorer.
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Q. How do I pair my GeoExplorer to a MetroTech i5000 Utility Locator?
A. Please refer to this quick help note:
Pairing A MetroTech i5000 to a GeoExplorer.
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Q. How do I pair my GeoExplorer to a Vivax V-Loc Utility Locator?
A. Please refer to this quick help note:
Pairing a Vivax V-Loc to a GeoExplorer.
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SiteMapper 5.0 FAQ...
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Q. How do I customize my "Quick Features" drop down menu in SiteMapper?
A. Make sure your Mobile Device is connected to your computer via ActiveSync, and make sure the Sitemapper is not currently open on the device. Once connected simply open the TGT Device Manager, and select SEND TO GPS, PARTNER, IMPORT REDLINE TYPES. Then browse to where your Quick Features.xml file is located. Please note you can name the file anything you wish but it must be in .XML format. For assistance on setting up a Quick Features file contact Tri-Global.
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General GPS FAQ...
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Q. I can not get my GeoExplorer 6000 Series to connect to my computer using Windows Mobile Device Center (32/64 bit versions)?
A. Read this .pdf and follow instructions given.
Tips for connecting to Windows Mobile Device Center
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Q. I can not get my 2008 Series Geo to turn on?
A. Perform the following steps:
- Place Geo in a powered support module (cradle).
- Press and hold the green power button.
- While holding the power button take the stylus and lightly press the reset button.
- Check the battery status in the SETTINGS MENU on the device and charge accordingly.
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Q. I can not get my 2005 Series Geo to turn on?
A. Perform the following steps:
- Place Geo in a powered support module (cradle).
- Press and hold the green power button for a FULL 60 SECONDS.
- Check the battery status in the SETTINGS MENU on the device and charge accordingly.
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Q. How do i perform a force format on my mobile device?
A. Please refer to this quick help note:
Force Formatting a mobile device.
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